Great Book Review: Six Simple Rules Published on February 28, 2018 February 28, 2018 • 10 Likes • 0 Comments. Together, they create a framework for solving complexity without resorting to complex organization structures or processes. A company should strive to create maximal value for its customers. They have an enduring freshness to them, significant to all times and places. The key to solving the issues was to give the receptionists more power to influence housekeeping and maintenance, and create more cooperation between the functions, including lateral career moves that made people see their work in a larger context. none of them are redundant and all of them are needed to achieve the desired results. Whereas the six simple rules manage things on a micro level, social business can also take a macro level view and provide benefits outside the scope of the six simple rules. You can't conclude anything of your own. How do companies create value and achieve competitive advantage in an age of great complexity? Reinforcing integrators (rule #2) promotes cooperation and creates better end results, Increasing reciprocity (rule #4) likewise promotes cooperation, Rewarding those who cooperate (rule #6) does the same, The most interesting one is rule #5, extending the shadow of the future. 2. John Clarkeson wrote that the winning organization of the future will look more like a collection of jazz ensembles than a symphony orchestra. In order to increase reciprocity, Morieux strikes against what he calls three misconceptions about roles and objectives: Shadow of the future refers to our knowledge of the future affecting current decisions. There are six smart rules. Integrator is not a separate role, but instead any person in the organization who is in a position central to cooperation and who has both the power and desire to foster cooperation and make people work together. Morieux’s rules are not value statements, they are highly practical guidelines to managing the increasing complexity of work. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In their new book from Harvard Business Review Press—Six Simple Rules: How To Manage Complexity Without Getting Complicated—Boston Consulting Group … Prediction markets are an example of such large-scale collaboration typical in social business. Furthermore, power is not a zero-sum game, there are ways to increase the total amount of power in the organization: for example, whenever new requirements come into play, managing them creates a need for power. Six Simple rules is a book by Yves Morieux & Peter Tollman, focused on how business complexity can be managed in a more simplistic way. Photo: Labor Omnia Vincit by Andrea Osti on Flickr (CC), I run my own consultancy business, so if you find the ideas on this blog intriguing, contact me at consulting@kilkku.com or call me at +358 50 588 5043 and we can discuss how I can help you solve your business problems. Conventional management theories and practices are no match for the dizzying complexity that so many managers face. Six Simple Rules for a Better Life is a book filled with practical, achievable suggestions for all kinds of ways you can improve your life, along with a game plan for doing so. Identify and understand how the work gets done (the value stream). It is the application of the Confucian ideal of perfection to work life. I will also compare Morieux’s rules to social business, as that comparison will highlight some interesting potential development in the way work is organized. In a nutshell, here are the key principles of Lean Six Sigma Business Transformation to bear in mind: Focus on the customer. Rule #3, increase the total quantity of power, also plays a central role in Lean: by bringing the decision-making authority to the shop floor, waste is reduced and operations are made more effective. Today’s leaders are poorly served by conventional management theories and practices. To apply Six Sigma to your business and produce the best results, you need to understand what Six Sigma is, the principles of Six Sigma, and the DMAIC problem-solving method. I define social business to consist of three principles: Empower employees and customers: Decision-making is widely distributed within an organization. Buy Now! Using them together with Lean principles also gives them a fuller meaning and guides the way the rules are used. “Which is, you can’t gather in groups of more than six except for … Lean Six Sigma is a powerful, proven method of improving business efficiency and effectiveness. Smart Simplicity, supported by digital tools, can help unleash the productivity and engagement so desperately needed in the modern economy. In a relay race, there is no exact moment when to pass the baton, it depends on the cooperation between runners. Dr. Sull has identified six categories of simple rules, as well as a three-step process to come up with your own, which I’d like to share with you in today’s 3 lessons: Boundary rules, prioritizing rules and stopping rules make you more effective. Six Simple Rules. The premise of this book is that the hard (Theory X) and soft (Theory Y) approaches to management are no longer suitable in our increasingly complex business climate. Lean and six simple rules view processes in a bit different way. This rule has been summarized quite aptly by Jørgen Vig Knudstorp, the CEO of the LEGO Group “Blame is not for failure, it is for failing to help or ask for help.” It is necessary to go beyond the end result, to an in-depth understanding of how the end result was achieved, or not achieved, and how people cooperated, or refused to cooperate, which brought about the result. After a month of studying how actual work was done at InterLodge, the core issue began to emerge: housekeeping teams were so busy trying to reach their productivity targets that maintenance issues often went unreported. Six Simple Rules. By Ramnath Subbaraman Photo by Amir Kuckovic page 2 of 9 Six Simple Rules 2. Lean is not just about business, it is a way of life. Haltom and Ostrom's work, Teaching George Orwell in Karl Rove's World: 'Politics and the English Language' in the 21st Century Classroom, discusses how following of Orwell's six rules of English writing and speaking can have a place in the high school and university setting. Six Simple Rules. Increase the total quantity of power 4. They are fully compatible with Lean in the environment where they have been designed for (complexity), although Lean principles give them an even fuller meaning, complementing them nicely. Thus, Morieux’s six simple rules fit in quite nicely for implementing Lean principles in a complex environment. Ingenious enterprises bring a distinct, highly sophisticated approach to problem solving, one ideally suited to today’s increasingly complex business environment. Should manufacturing industry sponsor eSports to fight skills gap? The Hennessy clan -- mother Cate, daughters Bridget and Kerry, and son Rory -- look to one another for guidance and support after the death of Paul, the family patriarch. Because today's businesses are increasingly and dizzyingly complex -- and traditional pillars of management are obsolete, says Yves Morieux. Promote networking and collaboration: Self-organized collaboration is encouraged. Misconception #3: Interdependency destroys accountability: It is possible to be responsible for the end result, even if you control only part of the needed resources, as long as the others who have control over the other needed resources cooperate with you. Meet the new frontier of productivity: cooperation. Join Coursera today! Get this book free when you sign up for a 30-day Trial. Learn the vocabulary and the structures you need for the summary 7. Direct contacts between departments and between employees and customers are encouraged. Enter the Change Delta, a versatile approach based on the principles of Smart Simplicity. As such, rules 2, 4, 5, and 6 all help create value for the customer: The first rule, understanding what your people do, plays a major role in eliminating waste. 78–86. They do not guide you to create value for the customer, or even respect people as such. InterLodge had a problem. Respect people: All human beings are improvable and perfectible through personal and communal endeavor. R ule six is the third of the three simple rules that impel people to best use their judgment and energy to deal with complexity. By creating improved feedback loops, a company can increase the importance of the future in decision-making and thus encourage better long-term decisions. Summary of Previous Chapter (the first rule) The previous chapter (reviewed here) was the first of the 6 rules: "understand what your people do". As a result, you will improve productivity, innovate more, reengage your workforce, and seize opportunities to create competitive advantage. But this success has been costly. Created with Haiku Deck, presentation software that's simple, beautiful and fun. Modern work—from waiting tables to crunching numbers to designing products—is about solving brand-new problems every day, flexibly and collaboratively. In a relay race, both runners are responsible for successfully passing the baton, and if they fail, they both fail. Almost the opposite of control. The first three rules increase the autonomy of people, and the last three rules increase the cooperation between people. Therefore, the question is, are Morieux’s rules compatible with Lean principles, and if they are, are they useful for developing a Lean company. If their role can be changed so that they have an interest to cooperate with others, they can be turned into integrators. none of them are redundant and all of them are needed to achieve the desired results. According to Morieux, the six rules are both necessary and sufficient, i.e. Companies have applied BCG’s Exercising for Excellence approach to reduce the costs of support functions by up to 35% while increasing productivity by some 50%. View all posts by Ville Kilkku. But as Yves Morieux shows in this insightful talk, too often, an overload of rules, processes and metrics keeps us from doing our best work together. Remove […] All of the six rules manifest respect for people: understanding what people do, promoting their autonomy, and having them work together are at the very core of what respect for people means in Lean. In summary of the rules themselves, I found rules … Also, there are also coordination rules. Those who express high levels of dissatisfaction at work: These people have an interest in improving cooperation, but not yet the power to do so. Reinforce integrators – give managers the power to make cooperation happen without forcing KPIs and complicated structures on people. A free download of the full introduction is available at HBR.org (registration required). Across virtually all industries, unprecedented disruption and market turbulence are requiring organizations to launch more frequent transformations in response. Smart Simplicity can be a powerful tool to use when tackling it. The hard approach tries to manage complexity by controlling employees through policies, incentives and structures. Amid growing complexity, many companies act in ways that increase their “complicatedness.” Instead, they should simplify, using an approach that fundamentally changes employee behaviors. There’s a better approach. Morieux’s basic argument is that complexity is best managed by creating practices that promote autonomy and cooperation, and he advocates six rules, adherence to which results in fostering the correct behaviors for improved performance throughout the company. The first rule is about genuine understanding of what people do and why. Social business is another philosophy, one of autonomy and transparency, that makes for an interesting comparison with the six simple rules. Read More I run my own business, Kilkku Consulting. Managers … The key is their superior organizational effectiveness, which enhances cooperative behavior among R&D staff. Customer input is collected whenever possible and rapidly reacted to. By understanding the goals, resources, and constraints, human behavior can be predicted – and these predictions are often contrary to what might seem logical to management at first glance. Reward Those Who Cooperate. Page 139 from Orwell’s “Politics and the English Language” contains his six rules for writing. This is also apparent in the way Morieux discusses the difference between collaboration (co-laborare, working together) and cooperation (co-opera, sharing work, more intention-focused). o Institutionalize the Six Rules: A Three-Step Process (182-189) In the Conclusion, Yves Morieux and Peter Tollman provide and explain a three-step process by which to “move away from the reliance on the hard and soft approaches and toward the use of the six simple rules. Employ these six simple rules to foster autonomy and cooperation and to effectively handle business complexity. Then again, this is not new to Lean, this has been the crucial first step of every Lean turnaround ever, in the form of going to the gemba, value-stream mapping, and other methods. The correct tools and use of the Six Sigma scale and methods will keep your data dependable and reusable. It’s a pretty radical solution which recommends fewer systems, more flexibility, and more autonomy. They achieved this by solving the problems themselves, offering new rooms to the customers, or giving discounts. Although all three of these rules rely on the creation of feedback loops, the loops of rules four and five are direct. Continuous improvement towards perfection (which Toyota calls the True North) is a desirable goal in all things, even though full perfection can never be achieved. So, he says, it falls to individual employees to navigate the rabbit's warren of interdependencies. Lean can spread its umbrella over both the six simple rules and social business, and use them as tools under different circumstances. Capitalism is on the verge of destroying the planet and destabilizing society as wealth rushes to the top. They rely on wisdom of the crowds, really collaboration in the sense where it is furthest away from cooperation. Together, they create a framework for solving complexity without resorting to complex organization structures or processes. Six simple rules how to manage complexity without getting complicated 1. Understand what others do – beyond a superficial title, understand what their role involves. Behavior is explained in terms of game theory, and human action is seen as rational and strategic: people have goals, they have resources with which to achieve those goals, and they have constraints that hinder them from achieving their goals. Summary of Previous Chapter Review (the Introduction) The previous chapter (reviewed here) was the introduction, which summarised the approach. Instead of helping executives manage the growing complexity of business, the supposed solutions only seem to make things worse. Break any of these rules sooner than say anything outright barbarous. 8. Cate's parents lend a hand. The first three involve enabling —providing the information needed to understand where the problems are and empowering the right people to make good choices. The receptionists were then facing angry customers all alone, and their main goal had become to avoid getting yelled at. According to Morieux, the six rules are both necessary and sufficient, i.e. You are supposed to rewrite the paragraph in less number of words. Product #: Pages: 240. Learn how to analyze, evaluate, and solve complex problems. Eliminate waste: All activities that are not value-adding, are waste. You can become more efficient with how-to rules, coordination rules and timing rules. Achieving success is hard, sustaining success is even harder, Helsinki’s magic trick to improve home care for the elderly, Dynamic capabilities, the scope of strategy, and Lean, Social media is an essential tool for service-dominant logic, Vision, purpose, and manners – a framework for strategy and culture. Orwell’s Six Rules are a good reminder to anyone who proposes to communicate accurately. Posted on April 4, 2016 by strategyconsulting101. Y. Morieux & P. Tollman. Never include information that is not the part of the paragraph. A structured four-step process can help them launch a transformation program and improve performance in a sustainable way. The receptionists at InterLodge are an example of this group. In a typical not-yet-cooperative organization, there are two types of people who are good candidates for reinventing into integrators: The autonomy of people is increased by distributing power throughout the organization. Promote transparency and openness: All information is widely accessible, except when there are special reasons (e.g. The following is an excerpt from the introduction to Six Simple Rules. Again, the six simple rules seem to fit together quite nicely with these ideals. Sign-in to download and listen to this audiobook today! Despite general challenges to productivity in biopharma R&D, a few companies continue to excel. The aim is to understand not just the job descriptions of the workforce, but the reasons for their behaviours. 4.5 out of 5 stars 43. Boston Consulting Group is an Equal Opportunity Employer. In this clear, candid talk, Roselinde Torres describes 25 years observing truly great leaders at work, and she shares the three simple but crucial questions would-be company chiefs need to ask to thrive in the future. Speaking on BBC Radio 4, Hancock said: “The rules are really simple, I can say them in a sentence. The future is here. Yves Morieux’s and Peter Tollman’s Six Simple Rules: How to Manage Complexity without Getting Complicated is one of the most interesting books on designing and leading organizations published this year. Story. I am currently based in Denmark, but work globally. summary. Audiobook narrated by Daniel Henning. Misconception #2: Cooperation dilutes personal responsibility: In genuine cooperation, it is not possible to pinpoint exactly how responsible everyone is for the end result. Created with Haiku Deck, presentation software that's simple, beautiful and fun. Today’s leaders are poorly served by conventional management theories and practices. Simple rules should change with the company and the market and as managers gain a richer understanding of what their strategy means in practice. A company should strive to eliminate waste in all of its activities. Posted in BCG Six Simple Rules, Book Summary, Sonke Hee | 2 Comments (review) “Six Simple Rules” – No.1. The six simple rules make no reference to transparency for transparency’s sake. Manage, improve and smooth the process flow. Understand what your people do 2. Six sessions provide extended reflection for adults on three principles of Christian life: do no harm, do good, and stay in love with God. Lean Startup’s Build-Measure-Learn loop and the PDSA cycle, Six Simple Rules: How to Manage Complexity without Getting Complicated. Why do people feel so miserable and disengaged at work? 6. Incre… Confusion cannot be tolerated, but fuzziness can. These simple rules were first published in Yves Morieux, “Smart Rules: Six Ways to Get People to Solve Problems Without You,” Harvard Business Review, September 2011, pp. The Smart Solution to the Productivity Paradox, Unlocking Productivity in Biopharmaceutical R&D, Ending Child Hunger with Smart Simplicity, Exercising for Excellence: Creating Value Through Smart and Simple Support Functions, How Too Many Rules at Work Keep You from Getting Things Done, Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage, The Ingenious Enterprise: Competing Amid Rising Complexity, Smart Rules: Six Ways to Get People to Solve Problems Without You, Ambidexterity: The Art of Thriving in Complex Environments, A Leader’s Guide to “Always-On” Transformation, Rosalinde Torres: What It Takes to Be a Great Leader. Soft approach – feelings, interpersonal relationships, traits (insufficient) Instead, they argue for 6 simple rules to change the way that companies think about, and deal with complexity. Morieux emphasizes that too much clarity is a bad thing, whereas Lean is often based on accurate processes that are constantly challenged and improved upon. Listen to Six Simple Rules by Yves Morieux, Peter Tollman. Those who are resented by others: These people have power, but use it to their own advantage, instead of the good of the company. 1. Morieux has been refining the concept for the past few years, as the rules made their first appearance in his Harward Business Review article in 2011, and featured prominently in his TED talk in October 2013. When comparing the six simple rules to social business, more differences are found. His unique announcements were based on six Simple Rules, such as “talk regularly and succinctly” or “do and share your research,” such as talking about historical facts or personal information of the players. Chronic child hunger is one of the world’s most complex problems. Therefore, all people, all employees, deserve the opportunity to improve themselves and their work and full support from the organization in doing so. BY YVES MORIEUX AND PETER TOLLMAN. It goes beyond job descriptions to understanding what people actually do during their working days, and it also focuses on analyzing the reasons behind their behavior. These rules seem commonplace now, but in the beginning, it was not so. With six simple rules, cooperation is planned for, whereas in social business, cooperation or collaboration is emergent and serendipitous. As a result, you will improve productivity, innovate more, reengage your workforce, and seize opportunities to create competitive advantage. Change programs have become more prevalent and complex, but the results are often disappointing. Yves proposes 6 simplification rules for business. New CEOs and senior executives often take over with a mandate for change. Write the summary in your own words using conjunctions, relative clauses or participle constructions. In this energetic talk, Morieux offers six rules for "smart simplicity." The first three rules increase the autonomy of people, and the last three rules increase the cooperation between people. Ambidexterity—the ability to excel simultaneously in efficiency and innovation—is a rare but increasingly critical asset in today’s complex business environment. Despite training and incentives to the contrary, these were the rational solutions for the receptionists to solve their most pressing issue, and resulted in a low occupancy rate (rooms kept in reserve) and a low price per room (discounts). Instead of helping executives manage the growing complexity of business, the supposed solutions only seem to make things worse. Rules and Steps to writing a summary, Tips for Summarize Written text Two rules for writing a Summary Precision- Keep your summary accurate. In this post, I will examine Morieux’s six rules and compare them to Lean, because, even though Morieux does not mention Lean at all, and sometimes writes about processes in a negative manner, it seems obvious to me that there would be many similarities in companies guided by either set of principles. The improved feedback loops and making people walk in the shoes they have made for other improve customer understanding by leaps and bounds-. Both the occupancy rate and the average price point per room were below target. There are many ways to express what Lean is about, and I prefer to simplify it into three principles: Create value for the customer: Customer determines what is valuable. The BCG Institute for Organization counted these performance requirements by means of … Morieux’s six simple rules are a practical framework that can be used to support a Lean turnaround. As a matter of fact, at least the Lego Group has utilized both Morieux’s guidance and Lean in practice. If the customer does not appreciate (and thus, by extension, be willing to pay for) some feature, that feature is irrelevant. Six Simple Rules is a "roll up your sleeves and get in the trenches" approach to management, one that calls for manager to engage with both the work they are … Simple Rule Six. Social business is more about collaboration than cooperation, in the sense that people from all over the organization or even outside it come together in temporary, ad hoc arrangements based on common interests instead of planned cooperation. Social business is well-suited for managing even more complexity, at least under some circumstances. Stop Trying to Control People or Make Them Happy, In a blog published on HBR.org, the authors of Six Simple Rules explain how employees are most productive when they have the freedom to make critical judgments. If you need high-quality content for your own site, drop me a line at consulting@kilkku.com and we can discuss how I can help you! Free market capitalism is one of humanity's greatest inventions and the greatest source of prosperity the world has ever seen. Employ these six simple rules to foster autonomy and cooperation and to effectively handle business complexity. legal reasons) to restrict access. An example of this understanding is showcased with a case study of a hotel company that goes by the pseudonym InterLodge. Yet, here we come across more differences than with Lean. Thoughts on Lean, communication, and social media. “Embracing what BCG calls smart simplicity helps companies streamline while fostering employee cooperation to develop solutions,” BCG’s Yves Morieux writes in Harvard Business Review. Social business can also use the six simple rules in some cases, and seek solutions outside their scope in others. Three Simple Rules for Christian Living by Jeanne Torrence Finley and Rueben P. Job This small-group study by Jeanne Torrence Finley is based on Rueben P. Job's book Three Simple Rules: A Wesleyan Way of Living. First time visiting Audible? Reinforce integrators 3. The real question is, when things become really complicated, are we even able to plan for all the needed parties for cooperation, or do we need tools and methods that enable us to discover the right parties from a large mass of people or to collaborate with a large mass of people as such. While the six simple rules do not tell that creating value for the customer is important, the idea that cooperation is important in order to create value is implicit throughout the system. Even parts of activities that are value-adding may be waste, if there is a better way to create the valuable outcome. If necessary transform direct speech into reported speech - only if there is an important idea or fact in it. The Book: Six Simple Rules for a Better Life Six Simple Rules for a Better Life is a book filled with practical, achievable suggestions for all kinds of ways you … However, this conflict is more apparent than real: Morieux is addressing highly complex environments where multiple conflicting requirements cause problems, and in such environments creating highly detailed processes is not practical anyway. People: all information is widely distributed within an organization you need the... Into reported speech - only if there is no exact moment when pass... 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