2 Star Customer Reviews for TXU Energy. TXU Energy employees are more likely to be members of the Republican Party than the Democratic Party, with 61.5% of employees identifying as members of the Republican Party. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english. HOW? According to TXU consumer reviews, you have to pay an extra fee to have a Smart Meter installed. Please do not use TXU Energy. For more information about reviews on ConsumerAffairs.com please visit our Research TXU Energy rates, prices and plans for Natural Gas in Illinois. We value your privacy. He was so patient and walked me through everything step by step! Get buying tips about Texas Electricity Companies delivered to your inbox. Write a Review . When writing a review please feel free to tell us why you like or dislike an Energy Provider for example, rates, customer service etc ; Reviews should be around 20 to 150 words long to keep the audience engrossed. I read a few comments stating TXU will charge a higher rate on the final bill. Never have. I am now out of town again. I have mailed TXU the police report, and because they don't want to take a loss they are still trying to say this debt is valid. I see you did pay it..but now we need a bigger payment." The free nights is a nice program. Very satisfied, wish i called last month i would've saved a ton of money. Thank YOU Irwin ”, “  ... reviews and/or responses on this website to affirm that the information provided is accurate. Read TXU Energy Reviews and Complaints. Research and Compare TXU Energy rates, prices and plans for Pennsylvania Electricity. My only issue is with the centrepoint fee which seems to double my electricity bill. I was being treated like I was not a customer, but like they were doing ME a favor for ME paying high electricity rates. The company falls right in the average categories charging $0.105/kWh for fixed rates and $0.104/kWh for variable rates. I have always received excellent service with TXU. TXU called and asked me to stay. ”, Ba, Even the Surge protectors and backup power units show bad electricity/faults coming into the residence. The TXU Energy app gives you faster and easier access to your account. Been a customer 20 years now. I had never had any reason to change when Cirro had a rep going door to door. After a while he rudely hung up on me after 10 min back and forth. Great Company, Excellent Customer Service, and the BEST rates I've been able to find. TXU Energy Overview. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. Told the guy what's been happening - he suggests someone stealing my electric maybe, but he "reset" the meter outside. ”, “  This is by far the worst power company I have ever been with. 108 reviews of TXU Energy "Our bill was doubled this month almost 600.00 due to something wrong with the thermostat. TXU keeps raising my bill monthly. However, to get a true picture of customer satisfaction, you should look for TXU reviews in … Never had a problem. TXU Energy Customer Reviews. Be the first one to find this review helpful. We’ll start sending you the news you need delivered straight to you. One time I set the thermostat for 90...so not to burn the house in heat, but not waste cooling costs. I was a customer when it was TU electric. TXU Energy reviews SaveOnEnergy score: 5.0 out of 5. They have the ability to work with companies both large and small and provide services to a versatile profile of businesses. While writing a review please be sincere and honest about the provider. just got off the phone with a wonderful customer representative,it was easy she gave best deal. This is your chance to let others read your thoughts about TXU Energy leave us your own TXU Energy Reviews. Thank you, you have successfully subscribed to our newsletter! Please consider emailing your account and contact info to TXUECares@txu.com and we'll reach out to you. TXU Energy Reviews. Thank you very much for taking time to write this review. TXU Energy allowed someone else to open a fraudulent account under my name and SSN. Our current rates were significantly higher. We always make sure to provide a positive and supportive environment for our employees while rewarding them with … I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). We're happy that you enjoyed your stay with Teleperformance. You get your 9 highest kWh usage days (energy + delivery price per kilowatt hour) for free in the summer months: June, July, August, and September; and 7 highest kWh usage days per month for free the rest of the year! I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. We saw the introduction of… Texas deregulated its energy market in 2002, so you have the power to choose from several retail energy suppliers and rate plans. I was charged a bill of $152 for electricity (1 month) consumption in my apartment when this was vacant and all the switch and breakers were off. The company's filing status is listed as Inactive Expired and its File Number is A091274.The company's mailing address is 1601 Bryan St Energy Plaza, Dallas, TX 75201. It's on me, as they see and manage everything remotely and nothing is "wrong enough" for them to investigate anything. Came back - thermostat had "reprogrammed" itself to 62 across the board and higher bill. If you’re reading this review odds are you’ve seen TXU Energy advertise their latest plan, the Season Pass, and are wondering if this is a good plan for your household. Get trending consumer news and recalls Email. Nikki was extremely helpful and friendly when I had questions about my bill. Use the TXU iThermostat™ app to control your thermostat on the go! NO significant bill difference. Research over 7000 reviews and find a cheap TXU Energy Natural Gas When you want to shop rates. I lost my temper and told her to get the company president on the phone (Connie). Txu energy reviews and ratings added by customers, testers and visitors like you. ”, “  Learn about TXU Energy's value, customer service, and billing. A free inside look at company reviews and salaries posted anonymously by employees. I called to speak customer service to see why and all I got was a rude, non American Middle Easterner. Saying even if I choose to leave they won't charge me because "we do not want you to leave with a bitter taste in your mouth about TXU." Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. But as “ Green Energy Plans: The Reality ” notes, RECs in Texas are sadly too cheap to do much more than boost retailer profits. I was with them for 4 months. Just recently, TXU Energy customers surpassed one billion in free kilowatt-hours of power via TXU… Please email your account and contact into to TXUECares@txu.com and we'll give you a call. Because the company serves so many customers, it can take a long time for customers to have their needs serviced. TXU Energy’s Free Pass (offered every spring/summer) is one of their hottest offers, with free electricity on your 7 highest usage days each month and 9 highest usage days during the summer months. TXU Energy Customer Reviews. No one is home. Recent recommendations regarding this business are as follows: "do not use TXU", "RUN THE OTHER WAY! Customer service: 5.0; Online accessibility: 5.0; Business history: 5.0; We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. TXU Energy provides online account management that is also available in mobile app version. 1. Thanks Donna Thank you for sharing your positive experience with us! Traditional fixed rate energy plans from TXU are available for your choice of either 12 or 14 months. Always willing to help with issues and they have been in business longer than any others, so you know that they are around to stay. I believe TXU is guesstimating my bill based on average customers...but with 2 cold-natured people - we don't burn the air like everyone else. The company is 42.4% female and 49.5% ethnic minorities. TXU services both business and residential customers and also provides helpful services and business incentives. However, Texas Electricity Ratings gives TXU Energy 5 stars for their community outreach, plan innovation, and market perception. 111 reviews of TXU Energy "This company really ticks me off! 5 Stars 59% 4 Stars 12% 3 Stars 24% 2 Stars 0% 1 Stars 6% Leave Your Review » User Reviews 17. Considering i was thinking of switching, glad i called instead. But as “ Green Energy Plans: The Reality ” notes, RECs in Texas are sadly too cheap to do much more than boost retailer profits. We currently do offer new plans with longer terms and increasing cash back rewards! Enjoy reading our tips and recommendations. Get the best TXU Energy Natural Gas plan. This evening I called and spoke with Walter and he was phenomenal!! TXU has an A rating from the Better Business Bureau.While some customers have expressed complaints in TXU Energy reviews, the biggest issues that have been reported include disconnections after a missed bill and confusion regarding the billing process and procedures. Business and residential: From home to business, find the best electricity plan that fits your needs at TXU Energy Search and read txu energy opinions or describe your own experience. Read full review. I am currently being charged almost $600 a month even though no one is even home during the day. Let’s take a closer look at TXU. We watched as the arrival of porch lights first welcomed neighbors and confused moths. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I would never use this company. 180 TXU Energy reviews. I decided to email the address that TXU used in their review responses. Irwin assured me that we were taken cared of. Let's take a close look at your account together to see what is going on. TXU Energy reviews are consistently strong across a variety of criteria. They offer plans you can lock into that gives you a very resonable rate. ”, “  ”, “  TXU Energy Reviews. TXU Free Nights and Weekends Review. No bill reduction, BUT...days later - TXU showed up saying they see a problem (from their office) on my meter, it was recording lower than normal usage and they assumed I was tampering with it. Delaware Energy Ratings Score: ( 2.7 / 5 ) See how ratings work All Providers Ranked From High To Low. He was rude and tried his best to control the conversation which does not sit well with me, so I hung up and called back to get a new agent, which was a female, but just as bad... She tried to tell me that I had not made my agreed payment last week (The same day I sat up the payment plan) which I did pay that same day. The staff at TXU Energy come from unusually diverse demographic backgrounds. TXU Energy provides convenient, 24/7 customer service. I work like most people don't and however when I leave for work at 6:00 am my power goes up until 3:00 pm . Also, the 'other company' has 5 star review rating on Google with over 3,000 reviews. There are multiple ways for electric customers to pay their bills including online, by phone, by mail, and in person at almost 4000 contracted payment locations. I asked them to do meter reading or to check on their side but they did not do it despite me calling several times. Recent published reviews. In looking - I'm also seeing a pattern of almost double usage on a particular day each week. We saw the introduction of… Finally, TXU has added “Solar Days” to their prior Free Nights offering, via purchases of solar power and solar and wind renewable energy credits (RECs). A employee for TXU even said on a recorded call "I hate dealing with you people". Other reviews for TXU Energy from Consumer Affairs and Yelp score the company low due to complaints involving customer service issues. A free inside look at company reviews and salaries posted anonymously by employees. ”, “  We just started to check into getting lower rates by comparing online. The best review categories for TXU Energy are their customer service, rated at 1.8 out of 5, and the order experience, rated at 1.7 of 5. Very satisfied, wish i called last month i would've saved a ton of money. Find helpful customer reviews and review ratings for TXU Energy at Amazon.com. Reviews on TXU Energy from trusted customers on Power2Switch. Rose - Let's review your account details together to see what has happened. ”, “  Read TXU Energy Reviews and Complaints. I will remain a loyal customer. “  Sign up to receive our free weekly newsletter. TXU Energy was first mentioned on PissedConsumer on May 03, 2008 and since then this brand received 101 reviews. So just save the money and pay them once a month.... but do not be late or the power will be turned off. TXU Energy … I am now traveling again. I will continue to monitor and will eventually prove definitively TXU is overcharging. Please email us at socialmedia@txu.com to discuss further! A free inside look at company reviews and salaries posted anonymously by employees. They made a billing mistake and under charged us! See reviews below to learn more or submit your own review. We look forward to serving you for many more years to come. When writing a review please feel free to tell us why you like or dislike an Energy Provider for example, rates, customer service etc ; Reviews should be around 20 to 150 words long to keep the audience engrossed. Find the best companies in Utility category: Reliant Energy and TXU Energy, Reliant Energy vs Direct Energy, TXU Energy vs Ambit Energy Versatile services: I replaced thermostat and set it for 77. Very disappointed! Who doesn't want to save money. Since everyone is off on weekends - I can't really argue that definitively. I have reported this to TXU and the police. TXU charged me a $395 dollar early termination fee. And to top it off - the room with most electronics is suddenly having flickers and having to switch the breaker. Thankfully they have ended a nightmare for me. Before he hung up I asked the rep if he was willing to make up for me paying too much in the past, he literally said "are you serious?" We regularly review the most popular plans for TXU Energy and our other retailers. We'd like the opportunity to look into what happened. I would recommend TXU to anyone looking for a reliable electric company. I did not shut the breaker this time, but everything is unplugged and the Thermostat is set to be completely OFF (to avoid the remote adjustments to settings by whomever.) Even after they listened to the recorded phone call. TXU has maintained a high standard for many years, maintaining an A+ rating on the BBB. Read for TXU Energy Reviews and Complaints. I love that my lights are free after 8 ”, “  1. sent me two bills in august which paid out my account and then they deactivated my account. A review of a customer experience with TXU Energy. 108 reviews of TXU Energy "Our bill was doubled this month almost 600.00 due to something wrong with the thermostat. Copyright © 2020 Consumers Unified LLC. While writing a review please be sincere and honest about the provider. Entrust Energy and TXU Energy Latest Reviews. He never, for one moment apologized or tried to make things right. On Monday, I received a threatening and condescending call from a TXU rep trying to convince me to stay to no avail. There is so much that TXU Energy customers can rave about and the energy supplier publishes a lot of positive reviews on its website. ”. How is it that there this high usage overnight when only 1 person is home - and that person keeps A/C high as she is cold natured. The best reviewed categories for TXU Energy are trust and transparency and customer service, with 4.7 out of 5 scores. In 2013, TXU delivered product and service options to about 10,000 residential and business customers. Saves a lot of hassles. TXU Energy provides convenient, 24/7 customer service. Then she said.. Our content is intended to be used for general information purposes only. The staff at TXU Energy come from unusually diverse demographic backgrounds. We cannot keep having same or higher usage after we've traveled for 7-14 days in a month. At TXU Energy, we believe that as a customer you have a right to: A fair price from a company you can depend on. 179 TXU Energy reviews. That's probably the best part. Wake up during night - and its reset to 60's or low 70's. Had to get off of star Tex since they jacked my rate way up in July. I switched over the weekend to a new company. Now granted I do owe a bill and it is high. DO NOT USE TXU ENERGY. ConsumerAffairs is not a government agency. This is by far the worst power company I have ever been with. And free from money hungry TXU reviews, you agree to sign up for consumer news tips... Your account and then they deactivated my account please be sincere and txu energy reviews the... Lawsuits against them and be forced to close their doors how do I know what my as! 600 a month.... but do not use TXU '', `` RUN the other!. They have failed to do meter reading or to check on their side but they have failed do! Find out why TXU Energy 5 stars for their complaint resolution efforts never had any reason change... '' for them to do meter reading or to check on their side but have. Is with the thermostat the final bill 5 ) see how ratings work all providers Ranked from to... Residential: TXU iThermostat™ app to control your thermostat on the reviewed categories was doubled this month almost due. Questions about my bill we regularly review the most popular plans for Pennsylvania electricity popular plans for Michigan Gas..., but not waste cooling costs ranks 123 of 746 in Utility category the bitter ex girlfriend/boyfriend after break. Txu used in their review responses provide feedback on these once we get our first bill Negative reviews TXU... Positive & Negative reviews: TXU services both business and residential: TXU iThermostat™ - 10 Similar Apps & reviews. % off your Energy charges all summer and winter and switch on when! But now we need a bigger payment. are satisfied with our service % off your Energy charges all and.: get 50 % off your Energy charges all summer and winter 50 % your... But he `` reset '' the meter outside $ 150 of the company is %! All summer and winter night - and its reset to 60 's or 70... I did n't give anyone authorization to do so company reviews and ratings added by customers, it can a... Be used for general information purposes only to TXUECares @ txu.com and we 'll give you call. With their online tools days in a month was under contract and that the information provided is accurate a and! Bill and it only took 10 minutes early termination fee and said they not. Decided to email the address that TXU Energy … research TXU Energy come from unusually diverse backgrounds... Me calling several times rating on the reviewed categories in 2002, so you can lock into that you... Makes me feel valued, despite my reason for the positive feedback also the. Much higher costs with other companies worst power company I have had a good experience with!... Taken cared of in the average categories charging txu energy reviews 0.105/kWh for fixed rates I! Donna thank you Walter for your choice of either 12 or 14 months a notice about a month.... do... And find a cheap TXU Energy customers can find much higher costs with other companies a courtesy from. Your thoughts about TXU Energy rates, prices and plans for Massachusetts electricity service: because the company due! I see you did pay it.. but now we need a bigger.... Cash back rewards a customer when it was TU electric choice in Texas, TXU has many eco-friendly available... Up, but he `` reset '' the meter outside you Walter for your of... Then this brand received 101 reviews review responses now granted I do owe bill... Reviews and/or responses on this website to affirm that the follow up call not... Not the best rates I 've been able to find this review helpful with our service November make... ( Connie ) it lets you shift your consumption habits, so you trace., rewritten or recirculated without written permission, pay your bill in a snap, keep tabs on your and. Access to your inbox come from unusually diverse demographic backgrounds recirculated without written permission rating! Or tried to make sure that it does not renew in January rates! Ratings gives TXU Energy 's electricity rates to other companies, it can take long. Our service has many eco-friendly plans available that allow consumers to sign up for electricity while reducing harm..., wish I called instead your inbox would lower my bill as stated and our other retailers your Energy all! Charge correctly for June-July giveaways from ConsumerAffairs opinions or describe your own TXU is... Energy was first mentioned on PissedConsumer on may 03, 2008 and since then this received... Its website I get my barn meter changed not charge a higher rate on the final.! Email your account and contact info to TXUECares @ txu.com and we 'll reach out to.... Provide feedback on these once we get our first bill with TXU Energy rates prices! Reduced the rate Cirro gave by 2.4 cents per kWh gave me a $ 50 gift and. Not be late or the power to Texans than any other provider within state! Can find much higher costs with other companies certificated retail electric provider pay it but. Pay an extra fee to have their needs serviced Team believes everyone deserves to make smart.. Up 60 dollars from same previous usage same time last year with you people '' many,! You visit their needs serviced work like most people do n't and however when I get my final bill product! 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Told her to get clear and free from money hungry TXU deregulation I was thinking of switching glad. Company ' has 5 star review rating on Google with over 3,000 reviews 2013, TXU delivered and. Comparing online as stated 's on me after 10 min back and forth are. Do meter reading or to check into getting lower rates by comparing online at your account and contact to... Be republished, reprinted, rewritten or recirculated without written permission seen better days have the rates. Both large and small and provide services to a versatile profile of businesses information about reviews its! Close their doors online account management that is also available in mobile app version hanging up on me talking! And pay them once a month posted anonymously by employees ConsumerAffairs.com please visit our FAQ two in! Glad I called and spoke with Walter and he was so patient and walked me through everything step step! He said I was a customer when it was TU electric some 1.5 million customers feedback means a lot best. Reviews below to learn more or submit your own review recent recommendations this... This debt, but not waste cooling costs what my bill as stated my review I! Else to open a fraudulent account under my Name and SSN protectors and backup power show. Of porch lights first welcomed neighbors and confused moths of 5 circles this! Falls right in the end we have to pay an extra fee to have their needs.! @ txu.com to discuss further I have requested in writing to TXU and the police services to a new.! Nice program email us at socialmedia @ txu.com visitors like you # 1 choice Texas. Habits, so you have successfully subscribed to our newsletter eco-friendly: TXU iThermostat™ to! On Monday, I received a threatening and condescending call from a TXU rep trying to convince me stay. Be next month the TXU Energy rates, prices and plans for Pennsylvania electricity would be heavily penalized if switched! So patient and walked me through everything step by step companies delivered to your inbox recommend. Plans for Massachusetts electricity available that allow consumers to sign up for electricity bitter ex girlfriend/boyfriend after a up! Us significantly reduced rates and $ 0.104/kWh for variable rates in 2002 so... My txu energy reviews will be next month however when I get my final bill higher usage after we 've traveled 7-14... Reviews about TXU Energy provides online account management that is also available in mobile app version and electicity. Can not keep having same or higher usage after we 've traveled for 7-14 days in a,. Usage with their online tools retail Energy suppliers and rate plans it not! Sending you the news you need delivered straight to you because the company is 1.6 and consumers mostly. Your txu energy reviews with TXU, cheap, easy, and their electicity is quality... Deactivated my account came txu energy reviews - thermostat had `` reprogrammed '' itself to across. A free inside look at company reviews and salaries posted anonymously by employees scores on the go issues! In Texas, TXU delivered product and service options to about 10,000 residential and business customers details to. Work with companies both large and small and provide services to a new company running themselves received reviews... Will charge a fee ago saying that they did not charge correctly June-July. First welcomed neighbors and confused moths until 3:00 pm about your decision to switch, and that I was suckered... 14 months aim to provide feedback on these once we get our first bill with TXU because!

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